How do I make a warranty claim?
Prior to submitting your warranty claim, we recommend checking the Corsair knowledge base at http://corsair.com first, where you can find answers to commonly-asked questions. You can also receive troubleshooting assistance by clicking Ask a Question or proceed with product replacement by clicking Request an RMA.
Valid warranty claims should be processed through the retailer where the item was purchased during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point our purchased should be submitted to Corsair at http://corsair.com.
What are Corsair's replacement options?
Corsair offers the following Warranty fulfillment options:
Through Corsair's Standard Replacement process, Corsair will issue an approved RMA number for the return and replacement of your defective product(s). Our Standard Replacement processing time from receipt of your product(s) to the replacement product(s) shipment is 1-3 business days plus transit time.
At Corsair, we understand the need to be up and running at all times! To minimize down time, we offer an Express Replacement RMA process. Through this process Corsair will ship your replacement product(s) prior to receiving your defective product(s). This process requires a valid Credit Card where a holding fee will be applied for the cost of the product until the returning product(s) are received by Corsair. To avoid being fully charged for the Express Replacement product(s), the defective product(s) must be received by Corsair within 15 business days from the date your Express Replacement order is shipped.
Accessory Product Request:
Experiencing a problem with a Corsair Component Product? Many of Corsair products have easy to install replacement accessories which will resolve the issue and prevent the need to return the entire product for replacement.
Where do I ship my items?
Corsair operates multiple RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from Corsair. Any packages received at an unauthorized location may be refused and returned to the sender at the sender's expense.
For your reference, here are the addresses for all Corsair RMA receiving locations:
US (US, Canada & Latin America)
Corsair Memory, Inc. Attn: RMA Department
2660 W. Winton Avenue
Hayward, California 94545
Corsair B.V. Veluwezoom 50, 1327 AH, Almere, The Netherlands
Corsair Memory Co. Ltd. Attn: RMA Department
5F.-1, No.5A, Hangxiang Rd., Dayuan Township
Taoyuan County 33747
Where can I download the Corsair Utility Engine Software and Firmware for the keyboard?
You will find download links for the software in multiple locations on our webpage but the most reliable location is: corsair.com/downloads and selecting “Gaming Keyboards” from the droplist.)
There is no separate file for the firmware update as you will update any applicable firmware for your keyboard through the Software under Settings -> Update.
Where can I download the complete manual as a PDF for the Corsair Utility Engine Software?
You can download the full manual as a PDF here.
There are two USB plugs for my keyboard. Which one should I connect?
For USB 3.0:
Use one connector (the one with the keyboard icon) when connecting via USB 3.0
Connecting via USB 2.0
Use both connectors when using USB 2.0. Plug in the connector with the two arrows icon first, and the connector with the keyboard icon second.
Is it possible to use the keyboard without any software installation?
Yes. This means you will not be able to customize any lighting effects or assign any type of action to the keys. The firmware will also need to be updated on the keyboard as well.
How do I update the firmware?
First, you must install the CUE software. Then bring it up and go to SETTINGS and click on the DEVICE tab.
Click Update Firmware and then click the link in the pop-up window:
Save the .zip somewhere on your PC for easy access and then click open.
Proceed to click Update and let the software proceed with the firmware update. You will notice the keyboard power down and power up as it reboots internally. If the keyboard is not detected after the firmware update, we recommend restarting the PC and bringing the software back up.
Is it possible to use the new Corsair Utility Engine software with older Corsair Keyboards like the K90/K95 and regular M60/M65/M95?
Unfortunately, due to the firmware and hardware differences with the new RGB peripherals, the new Corsair Utility Engine is not compatible with the older products that use the Vengeance Gaming software.
How many keys are programmable with your Corsair Utility Engine software?
Every key on the keyboard except the volume scroll wheel is assignable with an action of your choosing. Each and every individual key can also be customized to be any color you like (up to 16.8 million options) in addition to an action being assigned.
What is the difference between a Profile and a Mode?
A profile represents the overall preferences you have created for your keyboard for both macros and lighting. A profile is also what is saved to the keyboard that contains a list of your modes, actions, and lighting you assigned to your key(s). One of the most important features of your profile is the ability to assign it to a specific program (by the .exe file). This means that if you create different profiles that contain separate actions and lighting setups for different programs, your profile will change automatically based on the application detected on the foreground.
A mode is different lighting and action setups within the same profile. This allows you to keep a single profile for a certain application, but allow you to create different setups depending on the mode you configured without having to change the profile. For example, if your profile was designed for the game Battlefield 4, you can have different modes configured for different classes in the game (Soldier, Medic, Sniper, etc.) under the same BF4 profile. Our software will allow you to change to different modes with a button assignment without having the need to change the profile (which ideally should be linked to an application).
To assign a button on the K70 to switch profiles or modes, simply go to PROFILES -> ASSIGNMENTS and right click any of the keys to configure Profile or Mode Select.
What is Type Lighting (aka Reactive Typing) and how do I set that up?
Type Lighting is also known as Reactive Typing on the Vengeance K70 non-RGB. This is a type of lighting that will actuate based on an individual key press. Unlike the original Vengeance K70, our software now has two different types of Type Lighting:
- Single Lighting – Configure a single key to display a gradient of color(s) upon key press.
- Multiple Lighting – Configure a single key to create a ripple of color(s) across multiple keys upon key press.
Type Lighting will work with both Foreground and Background Lighting simultaneously upon key press.
What is the difference between Foreground Lighting and Background Lighting?
Background Lighting refers to the keyboard’s LED colors at a static state (when nothing is happening to the keyboard or if the keyboard is idle). This lighting is what you are accustomed to when purchasing a normal LED backlit keyboard as the LED simply stays on with no animation or pattern being played.
Foreground Lighting refers to the animation you have configured that plays on top of the Background Lighting. This is the lighting pattern you configured as SOLID, GRADIENT, RIPPLE, or WAVE that will either play automatically upon key press, an action, or from mode being selected.
The Vengeance K70 RGB is designed to offer multiple layers of lighting so users like yourself can configure complex lighting sequences that work together with Background, Foreground, and Type Lighting configurations. You can have all four (4) animations of SOLID, GRADIENT, RIPPLE, and WAVE exist on top of one another to create complex and unique patterns. The only limit is your imagination.
Is it possible to share Profiles/Actions/Lighting with other users?
Yes, simply export your profile and send the .PRF file to the other user. You can also import/export ACTIONS with a .ACT file and import/export LIGHTING with a .LGHT file in the situation that you don’t want to share your complete profile. Here is our community forum to download and share profiles:
What is 104-Key Rollover?
Rollover refers to the number of simultaneous key presses that will register to the system. If a keyboard has 6-Key Rollover, that means the maximum of keys that can be pressed together and display properly is six (6).
Our Corsair Vengeance K70 RGB can detect up to 104-keys which means that if you simultaneously pressed every standard key on our keyboard. All 104 keys will be registered correctly. This is important in games where improper detection of keystrokes can make the difference between victory and defeat.
I created a new profile but my changes are not applied to the keyboard. How do I apply it?
After you select your new profile, click on the box next to the pulldown menu and select “Set as Default Profile.”
I notice some of my colors on the keyboard are lighter/darker than they appear in comparison to other keys. Why is that happening?
The keyboard with its multiple layers of lighting is capable of applying one lighting layer over another. If you see some keys that are darker or lighter than others, ensure that you did not configure two colors over the same keys through different groups.
What do numbers means on the BIOS Switch?
The BIOS switch both adjusts the polling rate and allows you to turn off advanced keyboard features for compatibility with certain legacy motherboards. Settings of 1, 2, 4, and 8 are millisecond polling rates (1ms = 1000hz). Switching to BIOS reduces the polling rate and turns off other features for maximum compatibility. By default we ship at 1ms (1000Hz) and most gamers will prefer to just use the setting.
Why does my scroll lock button flash when I enable BIOS mode?
The scroll lock, caps lock, and num lock will all flash to signal you have set the keyboard to BIOS mode. The notification is to remind you that you're in BIOS mode (104 Key Mode, Media Keys, Windows Key, and Software Functions are disabled).