1. Check that the Voyager Air drive is turned on and is properly connected to one of the ports on your home network router. Most routers have indicators on the front showing when an active device is connected to a port. You can also use the management utility that came with your network router to verify that the Voyager Air is seen as an attached device.
2. Follow these steps to help Windows discover your Voyager Air drive on the network:
Open “Computer” and click on the “Network” icon. You should see the image of a computer with the name “VoyagerAir.” Double-Click on this image to display a folder named “Voyager_Air”.
To assign a drive letter, right-click on this folder and choose “Map network drive…”.
NOTE: As a Windows alternative to get to the “Voyager_Air” folder, click on the Start Menu and in the box labeled “Search program and files” type \\VoyagerAir.
Yes, the Flash Padlock uses an internal rechargeable battery. The battery will charge automatically when connected to a USB port on your computer (full charge takes about an hour if the drive is completely drained).
Even with a fully drained battery, you can still continue to use the drive, just plug the drive into a USB port and enter your PIN like you normally would.
The drive will remain locked, and you will need to re-enter your PIN. After 5 unsuccessful user PIN entry attempts, your Flash Padlock will be disabled for 2 minutes. The red LED will blink to indicate the unit has been locked.
After 2 minutes, you can attempt to unlock your Flash Padlock.
A Master PIN allows you to unlock the drive if you have forgotten your User PIN, when using your master PIN the user PIN will be reset, here is how to set it up:
1. Double press KEY button. On 2nd press of KEY button, press and hold down KEY button for 3 seconds. (Green and red LEDs will illuminate. After 2nd KEY button release. (Green and red LEDs will blink twice)
2. Enter desired master PIN. Master PIN can be 4-10 digits long.
3. Press and release KEY button. (Green and red LEDs will blink)
4. Re-enter master PIN.
5. Press and release KEY button. (Green LED will double blink if successful)
If you lose your user PIN, you’ll need to reset the Flash Padlock, but all the data on the drive will be COMPLETELY ERASED. (If you have a Master PIN set, please proceed to the section below to recover use of your drive without erasing your stored data)
1. Press and hold KEY and 0/1 buttons simultaneously for 3 seconds.
2. NOTE ALL DATA WILL BE LOST UPON COMPLETION OF THIS STEP. Enter 9-1-1 using the PIN keys and then press the KEY button. The Flash Padlock will now be unlocked and all data will be lost.
3. Connect Flash Padlock to a USB port and format the drive.
4. Your user PIN has been erased and your Flash Padlock is unlocked. Please set a new PIN to secure your data.
This is a limitation of the file system that the flash drive uses (FAT32) which limits the single file size to ~3.75GB. In order to transfer anything larger, a NTFS file system must be used. Instructions on how to format to this file system can be found here: http://www.ntfs.com/quest22.htm
NOTE: MacOS, Linux and Windows 9x (including ME) do not natively support the NTFS file system. Also, we would recommend that you manually eject the drive by selecting the “safely remove hardware” icon in your system tray when using the NTFS file system on a removable drive.
If this happens on multiple computers, try to format your drive by opening the command prompt (Start/Run/type “CMD”) and typing "Format X: /FS:FAT32 /U" (X = the drive letter assigned to the Flash Voyager). Please note that this will erase all data on the drive, so make sure that you select the correct drive. If this still doesn’t work, we’ll have to replace the device for you.