Corsair® Limited Warranty

Corsair provides a warranty to the original purchaser only that any genuine Corsair hardware product purchased from an authorized Corsair reseller will be free from defects in material and workmanship for a specific length of time from the date of purchase. The warranty period will vary by specific product, as identified in your user documentation, on the product package, or as listed in the Corsair Warranty Periods at the end of this document. In the event any of these warranty periods differ, the longest specified warranty period will apply.

Except where prohibited by applicable local law, this warranty is limited to the original purchaser and is non-transferable. This warranty provides you with specific legal rights, and you may have additional rights that vary under local laws.

In general, this warranty means your Corsair hardware product is guaranteed to operate, as specified by its datasheet, and in the operating environment for which it was intended, for the life of the product or the extent of the warranty.

Remedies

Corsair's entire liability and your exclusive remedy for any breach of warranty shall be, at Corsair's exclusive discretion: 1) to repair or replace the hardware, or 2) to refund the price paid, provided that the hardware is returned to the original place of purchase, or another place as directed by Corsair, with the original sales receipt (or a valid copy thereof). You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees, except where prohibited by applicable local law. Corsair may, at its exclusive discretion, use new, or used/refurbished parts in good working condition, to repair or replace the hardware.

Any repaired or replacement hardware will be warranted for the remainder of the original warranty period, or thirty (30) days, whichever is greater, or for any additional period of time that is specified by law in your local jurisdiction.

Obsolete or Discontinued Products

Whenever possible, an obsolete or discontinued product will be replaced with the same product. If Corsair is unable to replace your obsolete or discontinued product with the same product, Corsair will replace that product with a new product of similar function and equal or greater value.

Exclusions

This warranty does not cover problems or damage resulting from, but not limited to, any of the following:

Wear and tear associated with normal use
Any modification, abuse, accident, disassembly, misapplication, or unauthorized repair
Removal of any manufacturer label(s) or sticker(s)
Any improper operation, including any use not in accordance with any supplied product instructions
Connection to any improper voltage supply
Use of consumables, such as replacement batteries, not supplied by Corsair, except where such restriction is prohibited by applicable local law
Any other cause which does not relate to a product defect in materials or workmanship

Also excluded from this warranty are counterfeit products; that is, products that Corsair, at its sole discretion, determines were not manufactured by Corsair or any of its authorized manufacturing partners.

Limitation of Liability

CORSAIR SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF CORSAIR HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.

Duration of Implied Warranties

EXCEPT AS PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR PRODUCT. Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.

National Statutory Rights

Consumers may have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.

No Other Warranties

No Corsair employee, dealer, or other agent is authorized to make any modification, extension, or addition to this warranty.

Special Warranty Period in the European Union

In the European Union, any warranty period specified by Corsair as less than two years shall be increased to two years.

How to Make a Warranty Claim

Before submitting a warranty claim, we suggest you contact our technical support group or visit corsair.com and review the support section for technical assistance. A simple fix for your problem may be found there.

Generally, valid warranty claims should be processed through your point of purchase during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point of purchase should be addressed directly to Corsair. Our customer service contact information can be found on the web at corsair.com/contact or in the documentation included with your product.

Returning Your Product

In the event that you need to return your Corsair products for repair or replacement, Corsair will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from Corsair. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender's expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.

Request a Return Material Authorization Number (RMA#)

Please follow these steps to obtain an RMA number:

End users must request an RMA# online at corsair.com/helpdesk
Direct customers must complete the RMA request form and return it to: RMAService@corsairmemory.com
All RMA requests must include the following information for processing

Corsair Part Number (for DRAM modules, also include the Corsair Lot Code as shown on each module: xxxxxx-xx)
Return Quantity
Reason for return

All RMA requests are reviewed and confirmed within one business day
All RMA's are processed as "Receive then Replace" unless alternate terms have been agreed upon previously
- End users may request advance replacement but must provide a valid credit card to secure the shipment

Please Note:

XMS-TWIN, TRIPLE, QUAD, and HEX sets, and VS-KITs are considered quantity "1" (they are one set of two or more memory modules). When returning memory kits with more than one module, the RMA request should specify the quantity as "1" for each matching set. The lot codes on each module returned as a kit must be identical. If the lot codes do not match, the modules will be received separately and each replaced as a single unit return.

RMA Return Addresses

We have three RMA receiving locations: USA, The Netherlands and Taiwan. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from Corsair. Any packages received at an unauthorized location may be refused and returned to the sender at the sender's expense.

Products Lost or Damaged During Transit

Whenever possible, the original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage which could affect the contents, or appear inadequately packed, will be refused and returned to the sender at the sender's expense. Corsair is not responsible for damage incurred during shipping to our RMA receiving locations.

You should select a return shipping method that provides tracking information. Corsair is not responsible for lost or misdirected packages.

RMA Processing

Corsair will perform a visual inspection of the package before acceptance to ensure there was no visible damage during transit which could affect the product being returned
- We also confirm the RMA#, which should be noted on the outside of the package
- Packages with damage or that do not have a valid, unique RMA# clearly marked on the exterior will be returned to sender at the sender's expense
All products received go through individual visual inspection to ensure the products are genuine Corsair products with all applicable labels intact and free of physical damage/abuse
- Counterfeit products, or products that clearly fit the warranty exclusions listed above, will be returned to sender at the sender's expense
After inspection, the product will be confirmed as received and processing will begin
- Allow two business days for your replacement order to be shipped or a credit to be applied to your account
End users who obtained an RMA# using our online RMA process will receive automatic e-mail updates throughout the RMA process

Corsair Warranty Periods

As of 1 December, 2009, the following warranty periods apply:

DRAM Modules

All DRAM memory modules have a lifetime warranty.

Flash Devices

Flash Voyager®, Flash ReadOut, TurboFlash, Flash Survivor and Flash Voyager® Mini USB flash drive products all have a 10 year warranty.

Flash Padlock® has a warranty of 3 years.

All solid-state drive (SSD) products have a 2 year warranty.

Power Supplies

HX Professional Series (models HX450W, HX650W, HS750W and HX850W) have a 7 year warranty.

HX Series (Models HX520W, HX620W, and HX1000W) have a 5 year warranty.

TX and VX Series (Models TX650W, TX750W, TX850W, TX950W, VX450W and VX550W) have a 5 year warranty.

CX Series (Model CX400) has a 3 year warranty.

Computer Cases

Obsidian Series™ (Model 800D) has a 2 year warranty.

Cooling Products

All liquid cooling products, including the Hydro Series H50, have a 2 year warranty.