CORSAIR XENEON 27QHD240 OLED FAQ

1. Press the power button on the back of your monitor to check if it is set to ON.
2. Check to see if the power cable is fully plugged into the monitor as well as the power adapter.

1. Check to see if your monitor is on.
2. Check to see if the video cable is properly connected to the monitor as well as the source device.
3. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.
4. Check which video source input your monitor is set to (if the Auto Source feature is disabled in OSD).
5. Connect another source device to test monitor video input.
6. Connect the source device to another available monitor to test video output.
7. Avoid hot plugging the monitor. Have the monitor connected to the source prior to powering up the source device.

1. Adjust the brightness/gamma/contrast settings via the OSD.
2. Reset the monitor to factory settings.

Check the video output settings of the source device. Supported input resolutions for the CORSAIR XENEON 27QHD240 OLED Gaming Monitor are listed in Section: Table 2. Please refer to it.

Yes, the CORSAIR XENEON 27QHD240 OLED supports DisplayPort over USB-C through the dedicated TYPE-C DP ALT input. Use the included 1.5m Type-C cable or a quality USB Type-C cable that supports USB 3.2 Gen 2 for best results.

USB-C Alt Mode, by default, will operate in "4 lanes" mode which allows for full DisplayPort resolution over USB-C, however, this limits the use of the USB Type-A ports at USB 2.0. To re-enable the USB Type-A ports when connected solely via the TYPE-C DP ALT input, switch to "2 lanes" mode, limiting the supported video output resolution to re-enable the peripherals connected to the monitor's USB Type-A ports.  Alternatively, you may connect the source device to the USB downstream port as well as the TYPE-C DP ALT port for full video resolution and USB port functionality. Ensure that you're using a quality USB Type-C cable that supports USB 3.2 Gen 2 for best results.

Check the "Aspect Ratio" setting under "System Setting". By default, this is set to "Auto", however, in certain instances, you may need to manually set an aspect ratio (ex: certain combinations of adapters and retro game consoles).

1. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.
2. Reset the monitor to factory settings.
3. Adjust the picture settings via OSD.

1. Check the quality of the video cable and ensure that it isn't damaged.
2. Check your source device, a faulty graphics card or a game console may require contacting the manufacturer for assistance.

Run image retention refresh in the menu system settings.  Stuck pixels are often taken care of easily with one pass.  Image retention refresh takes approximately 4-5 minutes to run. CORSAIR provides a "Zero Dead Pixel" policy for monitor products, if 1 or more bright pixels or 6 or more dark subpixels are found, the monitor will be exchanged during the 3-year warranty period.

CORSAIR XENEON 27QHD240 OLED supports a standard 100mm x 100mm VESA mount. Use the mounting screws supplied with your VESA mount package.

This product is not supported yet and will be announced separately if iCUE support is available.

The CORSAIR XENEON 27QHD240 OLED is certified for AMD FreeSync Premium and is also NVIDIA G-SYNC compatible.

1. Check that Adaptive Sync is enabled via OSD.
2. Check your graphics card settings and ensure that AMD FreeSync / NVIDIA G-SYNC is enabled. AMD FreeSync functions over any of the video ports. NVIDIA G-Sync compatibility only works over DP or USB Type-C Alt-Mode DP.

1. Check your graphics card/system display settings and ensure that the 240Hz refresh rate has been enabled. See Supported Display Mode Table in Appendix for available options.
2. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.