A profile represents the overall preferences you have created for your keyboard for both macros and lighting. A profile is also what is saved to the keyboard that contains a list of your modes, actions, and lighting you assigned to your key(s). One of the most important features of your profile is the ability to assign it to a specific program (by the .exe file). This means that if you create different profiles that contain separate actions and lighting setups for different programs, your profile will change automatically based on the application detected on the foreground.

A mode is different lighting and action setups within the same profile. This allows you  to keep a single profile for a certain application, but allow you to create different setups depending on the mode you configured without having to change the profile. For example, if your profile was designed for the game Battlefield 4, you can have different modes configured for different classes in the game (Soldier, Medic, Sniper, etc.) under the same BF4 profile. Our software will allow you to change to different modes with a button assignment without having the need to change the profile (which ideally should be linked to an application).

To assign a button on the K70 to switch profiles or modes, simply go to PROFILES -> ASSIGNMENTS and right click any of the keys to configure Profile or Mode Select.

How do I make a warranty claim?

Prior to submitting your warranty claim, we recommend checking the Corsair knowledge base at https://support.corsair.com/ first, where you can find answers to commonly-asked questions. You can also receive troubleshooting assistance by clicking Ask a Question or proceed with product replacement by clicking Request an RMA.

Valid warranty claims should be processed through the retailer where the item was purchased during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point our purchased should be submitted to Corsair at https://support.corsair.com/ 

What are Corsairs replacement options?

Corsair offers the following Warranty fulfillment options:

Standard Replacement:

Through Corsairs Standard Replacement process, Corsair will issue an approved RMA number for the return and replacement of your defective product(s). Our Standard Replacement processing time from receipt of your product(s) to the replacement product(s) shipment is 1-3 business days plus transit time.

Express Replacement:

At Corsair, we understand the need to be up and running at all times! To minimize down time, we offer an Express Replacement RMA process. Through this process Corsair will ship your replacement product(s) prior to receiving your defective product(s). This process requires a valid Credit Card where a holding fee will be applied for the cost of the product until the returning product(s) are received by Corsair. To avoid being fully charged for the Express Replacement product(s), the defective product(s) must be received by Corsair within 10 business days from the date your Express Replacement order is shipped.

Accessory Product Request:

Experiencing a problem with a Corsair Component Product? Many of Corsair products have easy to install replacement accessories which will resolve the issue and prevent the need to return the entire product for replacement.

Where do I ship my items?

Corsair operates multiple RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from Corsair. Any packages received at an unauthorized location may be refused and returned to the sender at the senders expense.