CORSAIR Returns, Refund, & Shipping Policy
CORSAIR wants you to be pleased with your new purchase. However, if you need to return an item, we're here to help.
STANDARD RETURN POLICY(Commercial Policy)
In addition to your statutory rights, we offer a standard return policy:
- You have 60 calendar days to return an item from the date you received it subject to the terms set out herein.
- Only items that have been purchased directly from www.corsair.com can be returned to CORSAIR. Product(s) purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the Product(s) you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received them. Labels must not be removed. Returned Product(s) must be free of physical damage. We may refuse to refund Product(s) that have deteriorated; been damaged or tampered with; have had their labels removed or are in a state that clearly indicates use beyond what is necessary to establish their nature, characteristics, and functioning .You are only liable for any diminished value of the Product(s) resulting from handling other than what is necessary to establish their nature, characteristics, and functioning, as would be permitted in a shop.
- CORSAIR will refund you the amount spent on the returned Product(s), including sales tax. Under this Standard Return Policy, original shipping fees and return shipping fees will not be refunded, unless the return is due to an error that is CORSAIR's responsibility or we have otherwise agreed to cover these costs.
Note: This Standard Return Policy is in addition to your statutory rights, which may entitle you to a refund of the Standard Delivery Charges set out below in certain circumstances (such as exercising your statutory right of withdrawal as an EU consumer).
Unless we offered to pick up the Product(s) upon receiving notice of the exercise of the right of withdrawal, the risks of damage to or loss of the Product(s) during their return are borne by you.
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Exceptions to the Standard Return Policy
You shall not be entitled to return Product(s) which were made to be clearly personalized or made to your specifications.
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REFUND REQUEST FOR BUNDLES
In addition to the above terms, if you purchased a bundle, all items within the bundle must be returned together to qualify for a refund. Partial returns of individual items from a bundle are not accepted
How to Return an Item for a Refund
If your item arrived damaged or defective, or if it wasn’t the correct item, go to https://help.corsair.com and open a support ticket or call CORSAIR Customer Service for a replacement. Refunds are available for up to 60 days after the product was delivered to you.
If you have a CORSAIR account…
- Go to https://www.corsair.com, and sign in
- Click the "My Account" link and select "My Orders" from the left column
- If your item is eligible for return, select the "Return" link to get started
Otherwise…
- Go to https://returns.corsair.com/
- Enter your order number and email address
- Follow the instructions to create a return
Shipping your item back to Corsair
Please pack all cables and accessories that came with the item Use the address on the shipping label provided to you.
Once CORSAIR has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 2-3 business days to process.
Refunds
Once your return package is delivered, it will be opened and its contents inspected. After inspection, a refund for the item(s) purchased will be initiated, using your original payment method. Please note:
- Unless your return is the result of a CORSAIR handling error, we will not refund the original shipping fees.
If you paid by credit card, refunds will be sent to the card-issuing bank after we receive the returned item, or your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If purchased via other payment methods, such as PayPal or Amazon Pay, a credit will be issued to your account. The availability of the returned funds depends on the policies of the payment provider.
If you are returning items that were purchased using a CORSAIR Store Gift Card, the refund will be sent to you as a CORSAIR Store Gift Card electronically.
Refunds will be processed within fourteen (14) calendar days of receiving the returned Product(s) or evidence of their return, whichever is earlier, in accordance with applicable law.
Damaged or Incorrect Items
Items ordered online from CORSAIR that arrived damaged or are incorrect can be returned to CORSAIR by creating a ticket at: https://help.corsair.com.