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Memory you can rely on.
Memory you can rely on.
ValueSelect memory is tested to Corsair's tough standards and is stable, reliable, and compatible with virtually all major notebook and netbook PCs. Backed by a limited lifetime warranty.
A defective memory module(s) can cause various issues on your computer. These are just a few of the possible issues you may encounter. It is important to remember the issues below can also be caused by more than just defective memory.
How can we be sure that the memory is defective before starting the RMA exchange process? There are programs available that are designed to test the computer's memory. We recommend Memtest86+ to test your computer's memory. Please visit this link to download and install Memtest86+ for an ISO image or USB Drive: Link To make a bootable Floppy from with in Windows, First you would download the memtest utility to your HDD, then using www.winzip.com extract it to the same directory. Please then get a floppy and do a fresh full format on it, and if there are any bad sectors just throw it away and get a new one. Then click on the install.bat file in the directory where you downloaded and extracted the files and follow the on screen prompts. To make a Bootable CD from within windows you would download the ISO image that has a .zip extension. .tar would be for UNIX. Memtest.ISO Then use www.winzip.com to extract the ISO image to the same directory that you downloaded it to. Then using CD-R software you will burn the image to CD. Note: Do not copy the image; there is usually an option under file or burner to burn image. Note: If you have recently added any new memory into the computer, we suggest you temporarily remove it to make sure it is not the cause of your issue before testing with Memtest. Please make sure you back up all the data from the USB drive before Memtest86+ installation as it will require a format.
Lot codes for Corsair products can generally be found in the follow locations. For more specific information, please view the Corsair knowledge base Lot Code article for a particular product series.
Headsets: The code is located on the earcup's arm.
Speakers: The code is located on the back of the subwoofer.
Case: The code is located on the back panel.
Cooling: The code is located on the radiator.
Flash: The code is located on the unit's packaging, near UPC barcode.
SSD: The code is located on the label on top of the SSD.
Mice: The code is located on the label taped next to the USB connector.
Keyboard: The code is located on the packaging near the UPC barcode.
Memory: The code is on the memory module's label.
PSU: The code is on the PSU label, next to the serial number.
How do I make a warranty claim?
Prior to submitting your warranty claim, we recommend checking the Corsair knowledge base at https://support.corsair.com/ first, where you can find answers to commonly-asked questions. You can also receive troubleshooting assistance by clicking Ask a Question or proceed with product replacement by clicking Request an RMA.
Valid warranty claims should be processed through the retailer where the item was purchased during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point our purchased should be submitted to Corsair at https://support.corsair.com/
What are Corsairs replacement options?
Corsair offers the following Warranty fulfillment options:
Through Corsairs Standard Replacement process, Corsair will issue an approved RMA number for the return and replacement of your defective product(s). Our Standard Replacement processing time from receipt of your product(s) to the replacement product(s) shipment is 1-3 business days plus transit time.
At Corsair, we understand the need to be up and running at all times! To minimize down time, we offer an Express Replacement RMA process. Through this process Corsair will ship your replacement product(s) prior to receiving your defective product(s). This process requires a valid Credit Card where a holding fee will be applied for the cost of the product until the returning product(s) are received by Corsair. To avoid being fully charged for the Express Replacement product(s), the defective product(s) must be received by Corsair within 10 business days from the date your Express Replacement order is shipped.
Accessory Product Request:
Experiencing a problem with a Corsair Component Product? Many of Corsair products have easy to install replacement accessories which will resolve the issue and prevent the need to return the entire product for replacement.
Where do I ship my items?
Corsair operates multiple RMA receiving locations worldwide. Your RMA confirmation will specify the specific return address you must use when sending your RMA package. This will be your standard return location and should not be changed without prior approval from Corsair. Any packages received at an unauthorized location may be refused and returned to the sender at the senders expense.